Questions and Answers
Which platform will you use to build my website?
Building a beautiful, mobile‑friendly, SEO‑optimized website that’s protected against hackers is much quicker and easier for me on Squarespace than on any other platform.
At the end of the day, this means I can charge you less.
Squarespace was designed with the do‑it‑yourself user in mind, making it easy for you to update your website on your own. I promise, it’ll feel effortless once I show you how.
Are there any other costs than the investments listed?
For your website, you’ll need to invest in a monthly plan from Squarespace. It’s $18 per month billed annually, or $26 month to month. This will be an ongoing expense as long as the website is live.
You’ll also need a domain, if you don’t already own one. If you purchase your domain via Squarespace, it’s free for your first year. There’s a fixed fee each following year, between $20 and $70 depending on your domain (you’ll see the price before you commit). I get my domains from Hover, and I’d recommend comparing at least these two providers.
How do I measure the return on my website investment?
If you’re a health coach, your website’s #1 objective is to persuade visitors to get in touch with you. This is the first big step a prospective client can take towards becoming a paying client. Is your new website bringing you more leads each month? There’s your return on investment.
You can also look at how long your visitors stay on your website, taking the time to get to know you. The number of freebie downloads per month. The number of emails you receive through your website. And of course: how much you earn! Add up the revenue from clients who book coaching programs through your website.
I love a good before‑and‑after comparison. I’ll help you measure the impact of your new website on your business success by looking at all of these metrics and more.
Who owns the content on my new website?
When I transfer ownership of your website to you, I also give you the rights to the intellectual property. You own everything.
This is clearly stated in the contract we sign before we start the project.
How soon can we get started?
My calendar is open for September 2019 and I’m excited to hear from you!
Book a call so we can talk about your business.
When is payment due?
I break down the total bill into three parts so it’s fair for both of us.
30% is required to confirm a booking — that means writing you into my calendar (the digital one and the one on the wall), and making sure I’m available to give you my full attention.
The next 35% is due on the day I begin design work.
The final 35% is due on the day we launch your website.
This applies to both the Starter Package and the Custom Design Package.
Are payments refundable?
Payments are not refundable.
I’m sorry (I love a good money-back guarantee, myself) but there are good reasons for this.
The first payment ensures that time is dedicated to your project in advance. I work with only one client at a time so I can give them my full attention. Once we book you into my calendar, I’m closing doors on everyone else for that period.
The second payment ensures I’ll be paid (at least partially) for design work.
After the third payment, you’ll have all final files and ownership of your website. Because these are digital products that I can’t take back from you, I can’t issue a refund.
If at any point while working together you aren’t completely happy or comfortable, please let me know. I know this could be a difficult conversation, but promise it’ll be worth it. I’m confident we’ll be able to come up with a solution that works for both of us.
What happens if I decide to cancel the project?
If you’re unable to continue with the project and need to cancel, we’ll talk it through and make sure we find a fair solution.
For example, if you’ve made the second payment but not yet the third, we might agree that you get access to any completed work that’s part of the brand kit (e.g. logo, brand colors, brand fonts) but not the website.
Do you offer ongoing support after the project is over?
Absolutely. I’d love to continue working with you!
Let’s discuss what I can help with — you could be a great fit for my tech support membership.
Where are you based?
I live in Singapore, an island city‑state in Southeast Asia.
This puts me in the same time zone as Hong Kong and Perth, and 1 hour behind Seoul (where I was born).
With no daylight saving, that’s 2.5 hours ahead of Colombo (where I grew up), 7 hours ahead of Lucerne (where my boyfriend was born), and 13 hours ahead of New York (one of our favorite cities to visit).